Your information
Deleting your account.
You can ask us to delete your LERÉI account and the personal information held with it at any time. You do not need to give a reason, and asking will never affect how you are treated by the house.
1 In the app
Open the LERÉI app, go to You, scroll to the foot of the screen and choose Delete account. You will be asked to confirm. This removes your account immediately.
2 By email
If you cannot reach the app, write to concierge@lerei.com from the address your membership is held under, asking us to delete your account. We will confirm and complete it within 30 days, and usually far sooner.
3 What is deleted
- Your account and sign-in identity.
- Your name, email address and telephone number.
- Your class reservations and treatment requests.
- Your record of visits, and any preference notes held for your care.
4 What we must keep, and for how long
A small amount of information is kept even after deletion, because the law requires it of us rather than because we wish to hold it:
- Payment and invoice records, held by our payment provider Stripe and required for UK tax and accounting purposes, ordinarily for six years. LERÉI never holds your card details.
- Records needed to establish or defend a legal claim, or to meet a health and safety obligation, kept only for as long as that purpose lasts.
Nothing retained is used to contact you or to market to you, and none of it is shared for advertising.
5 If you hold a membership
Deleting your account does not by itself cancel a paid membership. Speak to your concierge, or write to concierge@lerei.com, so billing is stopped at the same time.
6 Your other rights
You may also ask for a copy of your information, ask us to correct it, or object to how it is used. These rights, and how to exercise them, are set out in our Privacy & Discretion Policy.